Billing & Payments
14 Guides
Will I ever be charged extra for internet traffic on a monthly server plan?
If you use our default option that comes with 5 TB (or 1 TB per month in Asia), you will…
What happens if I go over the 50 Mbps speed limit on a server that’s set to have unmetered traffic?
When using a server that you’ve set to have unmetered traffic, if your server goes over the 50 Mbps speed…
How much of a deposit do I need to keep my account active?
If your account was placed on deposit mode, then once your free trial ends, a minimum deposit is required to…
Why am I being asked to make a $10 deposit during my 30-day free-trial period?
We occasionally request a fully refundable security deposit when our system detects unusual billing activity (such as multiple card attempts).…
Which CPU types are offered by Kamatera?
Kamatera offers state-of-the-art Intel Xeon Platinum/Ice Lake, 2.6GHz+ processors, and lets you choose the type of CPU that will fit…
Why was I charged after I terminated my services?
The billing cycle starts on the 1st of the month. If you cancel a monthly server after the 1st of…
Why was I charged during my 30-day free-trial period?
The 30-day free trial includes 1 server with a configuration worth up to $100 and 1000 GB of traffic. If…
Can I choose my billing date?
Our system is not designed for individual billing dates for each customer. Once invoices are generated and sent out via…
What is the manual verification process?
As a quick verification step, we kindly request a brief 2-second video of you holding your ID, which will allow…
How do I update my account with a new credit card?
You can update your credit card by logging into the Management Console->Billing->Billing Profile. If you have a balance, please be…
Why is my account suspended?
Your account may be suspended for one of three reasons: Your credit card payment failed. If this happens, please update…
Can I change the information on my invoice?
Some information can be changed, including but not limited to your email, name, address, and company name. We are happy…
How does billing work?
Monthly Servers: First Month: We offer a 30-day free trial. The first invoice is sent out the month after the…
Which payment methods do you accept?
We offer two methods of payment: Credit card: We accept all types of credit/debit cards with a cardholder’s name including…