Frequently Asked Questions

Billing & Payments

How does billing work?

Which payment methods do you accept?

Can I change the information on my invoice?

Why is my account suspended?

What is the manual verification process?

Why was there a small charge on my credit card?

Why was I charged during my 30-day free-trial period?

Why was I charged after I terminated my services?

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Account Management

How do I Add Permissions For a New User

How do I Create a Module in the Dashboard

How do I Create Groups and Assign Permissions

How do I Terminate My Account

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Server Management

How do I Create a New Server

How do I Clone a Server

How do I Rename a Server

How do I Assign Permissions to Servers

How do I Reset a Server Password

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